Consultant Problem manager F/H
Core
Problem Manager responsible for root cause analysis of recurring IT incidents to ensure operational continuity and improve service quality.
Role type
Senior IT Service Management Consultant (Problem Management)
Builds
IT service stability and continuous improvement plans for client operations
Domain
IT Service Management / Payment Systems (POS)
Required skills
Root cause analysis, ITIL 4, RCA methods (5 Why, Ishikawa), KPI reporting, stakeholder management, change coordination
Preferred skills
ITIL certification, POS systems knowledge, vendor management, data analysis
Technologies
ITIL 4, RCA tools, KPI dashboards
Responsibilities
Identify and qualify problems, lead root cause analysis, chair Problem Management committees, track corrective action plans, develop reporting and KPIs, coordinate tests and production deployments
Seniority
Senior, hands-on IC