Service Desk Specialist - Tieto Banktech (m/f/d)
Core
Provide Level 1 support for critical banking applications by monitoring health, managing incidents, and performing initial troubleshooting.
Role type
Senior IC service desk specialist (IT operations)
Builds
Incident resolution and service request handling for business-critical banking applications
Domain
Banking / IT Operations
Required skills
Incident management, Request management, Change management, ITSM tools (ServiceNow, Jira, BMC Remedy), Log analysis, Issue triaging, File transfer mechanisms (FTP/SFTP), Job monitoring
Preferred skills
Banking domain knowledge, ITIL Foundation, Cloud platforms (Azure, AWS), API knowledge, Knowledge management
Technologies
ServiceNow, Jira Service Management, BMC Remedy, Azure, AWS, FTP, SFTP
Responsibilities
Monitor application alerts and operational queues, Log and prioritize incidents using ITSM tools, Perform first-line diagnosis and troubleshooting, Escalate unresolved issues to relevant teams, Track incidents to closure, Execute routine operational checks, Participate in shift handovers, Support major incident communications
Seniority
Mid-level, hands-on IC