Sr. Customer Support Analyst
Core
Manage customer relationships and deliver high-quality data outputs (snapshots, reports) for CPG clients using proprietary platforms.
Role type
Senior Customer Support Analyst (Data Delivery & Stakeholder Management)
Builds
Customer deliverables, data snapshots, and analytical reports
Domain
Consumer Packaged Goods (CPG) / Market Research
Required skills
Advanced Excel (pivot tables, vlookup, conditional functions), PowerPoint, Data Analysis, Project Management, Stakeholder Management, Query Resolution, Process Improvement, KPI Tracking, AI Tool Proficiency
Preferred skills
CPG industry exposure, Marketing or Business Analytics background
Technologies
Microsoft Excel, PowerPoint, NielsenIQ proprietary platforms, AI tools
Responsibilities
Execute and monitor delivery management tasks including snapshot delivery and query resolution; Align with customers on ways of working and define servicing elements of Joint Business Plans; Triaging customer queries across markets and tracking actions for improvement; Drive adherence to KPIs and process compliance ensuring on-time delivery and data accuracy; Act as a strategic partner to clients by understanding priorities and addressing queries to enhance customer experience.
Seniority
Senior, hands-on IC