Team Leader | Telco Account | Clark
Core
Lead a team of 18-20 associates in a Telco customer service line of business, driving performance metrics, utilization, and productivity.
Role type
Team Leader (Associate Manager)
Builds
Customer service operations for Telco, tech, and sales programs
Domain
Telecommunications / Customer Service
Required skills
Team management, performance metrics analysis, conflict resolution, training and mentoring, client communication, data reporting
Preferred skills
Telco industry experience, 2+ years tenure in customer service, proactive attitude
Technologies
None stated
Responsibilities
Drive results aligned with performance and telephony metrics, manage administrative responsibilities like attendance and queue administration, develop and train team members, establish communication with clients and team members, ensure high morale through motivational programs, produce strategies based on data reports, oversee performance and service quality, relay timely and accurate reports to leaders
Seniority
Mid-level, hands-on IC with people management focus
