Pharmacy Technician Specialist-Specialty Pharmacy Call Center, Full-time Days
Core
Specialty Pharmacy Call Center Technician coordinating patient assistance programs, billing adjudication, and prescription logistics under pharmacist direction.
Role type
Specialty Pharmacy Call Center Technician
Builds
Patient assistance enrollments, insurance claim adjudications, and prescription fulfillment coordination
Domain
Healthcare / Specialty Pharmacy
Deliverable
client delivery
Required skills
Pharmacy technician licensure, patient assistance program enrollment, third-party billing adjudication, prescription order coordination, system data entry, clinical question triage
Preferred skills
5+ years technician experience, hospital/outpatient setting experience
Technologies
Case management and pharmacy software systems, automated dispensing cabinets (ADC)
Responsibilities
Enroll patients in manufacturer co-pay programs, troubleshoot and rebill insurance claims, coordinate prescription shipping and delivery, triage patient and provider calls, update patient demographic and insurance data, refer clinical questions to pharmacists
Seniority
Mid-level, hands-on IC