Logistics Agent
Core
Identify and understand customer transportation needs; receive, book, and schedule transportation orders to ensure timely and accurate movement of freight and information.
Role type
Logistics Agent (Freight Forwarding/Transportation)
Builds
Customer supply chain movement via air and trucking networks
Domain
Logistics / Supply Chain / Transportation
Required skills
Documentation processing, Operating system data entry, Freight dispatch, Multi-channel communication, Invoicing execution, Vendor relationship management, Compliance monitoring, KPI tracking, Process improvement, Problem escalation
Preferred skills
Bachelor's degree, Customer service experience
Technologies
Microsoft Office (Outlook, Excel, Word, PowerPoint), Operating systems
Responsibilities
Prepare and process house and master air waybills, commercial documents, and customs/regulatory documents; Update shipment information in the operating system; Execute timely freight dispatch; Communicate with customers, vendors, and internal expeditors via email, phone, and instant message; Review and monitor performance reports; Accurately execute invoicing based on SOPs and tariffs; Maintain vendor relationships with airlines and trucking companies; Ensure compliance with internal policies and external regulations; Meet key performance indicators; Escalate problems or decisions to management when necessary.