Case Manager
Core
Deliver comprehensive workforce development services to eligible adults and dislocated workers under the Workforce Innovation and Opportunity Act (WIOA), serving as their primary point of contact for career guidance and employment placement.
Role type
Workforce development case manager
Builds
Employment placements and training outcomes for participants
Domain
Public sector workforce development
Deliverable
client delivery
Required skills
Participant recruitment and intake, eligibility determination, career counseling, job readiness coaching, employer engagement, caseload management, compliance documentation
Preferred skills
Labor market analysis, supportive services coordination, data integrity management
Technologies
State workforce reporting systems, case management software
Responsibilities
Conduct participant intake, assessments, and eligibility determinations; develop and update Individual Employment Plans (IEPs); coordinate employment and training services; maintain assigned caseloads and monitor participant progress; ensure accurate documentation and compliance with WIOA regulations.