Customer Service Rep(02828) - 2255 E Division St
Core
Friendly face of the organization delivering exceptional support to customers and resolving their concerns with professionalism and care.
Role type
Customer Service Representative
Builds
Lasting customer relationships and customer satisfaction
Domain
Customer Support
Deliverable
client delivery
Required skills
Active listening, Problem-solving, Multitasking, Time management, Conflict resolution, CRM software proficiency
Responsibilities
Answer inbound customer calls, emails, and messages; Listen actively to customer concerns and identify appropriate solutions; Resolve customer issues and complaints; Provide accurate information about products and services; Document all customer interactions; Follow up with customers to ensure issues are resolved; Escalate complex or unresolved issues; Meet performance metrics including response time and satisfaction scores.