Customer Service Operations Agent (m/f/d)
Core
Monitor vehicle purchase to loan settlement processes, manage contracts, and handle customer inquiries regarding financed or leased vehicles.
Role type
Customer Service Operations Agent
Builds
Contract management and administrative processes for vehicle financing and leasing
Domain
Automotive / Financial Services
Deliverable
client delivery
Required skills
contract management, document handling, customer inquiry resolution, phone and email communication, Google Workspace
Preferred skills
vehicle financing experience, Austrian market knowledge, commercial education
Technologies
Google Workspace (Sheets, Gmail, Calendar)
Responsibilities
Monitor vehicle purchase to loan settlement process, handle contract amendments and deregistration, act as main point of contact between customers, banks, and leasing companies, handle customer service tasks via phone and email
Seniority
Individual Contributor