Product Operations Coordinator - Customer Programs
Core
Operational support for Product programs involving customers and external partners, managing logistics for advisory boards, feedback visits, and early-access programs.
Role type
Product Operations Coordinator
Builds
Customer advisory boards, feedback visits, early-access client programs, and major Product events
Domain
B2B SaaS / Customer Operations
Deliverable
product features
Required skills
Program coordination, multi-program management, stakeholder communication, cross-functional coordination, travel management, process automation
Preferred skills
Product Management support, SaaS/software, healthcare technology, B2B customer programs, US healthcare, revenue cycle, Jira, Salesforce, Confluence, Microsoft 365
Responsibilities
Coordinate customer programs from scheduling to follow-up, support Product participation in major events, provide on-site support for visits and meetings, maintain program calendars and trackers, send professional communications, track commitments and risks, create reusable playbooks and templates, partner on governance and cross-functional coordination
Seniority
Individual Contributor
