Directeur.trice adjoint.e de la réception (H/F/D)
Core
Acts as the hotel director's deputy and represents management to clients, supervising daily front-of-house services including reception, concierge, bell services, and guest relations.
Role type
Front-of-house operations manager (deputy director)
Builds
Personalized guest service experiences and operational efficiency for hotel guests
Domain
Luxury hospitality
Deliverable
product features
Required skills
Staff management and recruitment, performance evaluation, budget management, scheduling, conflict resolution, multilingual communication (French/English), crisis management
Preferred skills
Experience with hotel management systems (Opera, Dayforce), union environment experience
Responsibilities
Supervise front-of-house departments, manage guest relations and complaints, oversee staff training and development, control operational budgets, ensure safety and security compliance