Customer Service Representative (02923) - 1301 N Prospect Ave
Core
Voice of the organization delivering exceptional support and resolving customer inquiries and concerns via phone, email, and chat.
Role type
Customer Service Representative
Builds
Positive customer relationships and satisfaction
Domain
Customer Support
Deliverable
client delivery
Required skills
Active listening, problem-solving, conflict resolution, multitasking, CRM software proficiency, documentation
Preferred skills
CRM software familiarity, keyboard navigation proficiency, conflict resolution techniques
Responsibilities
Respond to customer inquiries via phone, email, and chat; Resolve customer issues and complaints; Provide accurate product and service information; Document customer interactions; Follow up with customers to confirm satisfaction; Escalate complex or unresolved issues; Meet performance metrics for response time and satisfaction
Seniority
Individual Contributor