Employee Resource Associate
Core
HR representative handling inbound phone calls and emails to resolve employee employment issues, benefits, and leave inquiries while maintaining accurate case documentation.
Role type
HR Support Associate (Call Center)
Builds
Employee support solutions via phone and email
Domain
Human Resources / Customer Service
Deliverable
client delivery
Required skills
Phone support, case management, research, labor law knowledge, data entry, multi-tasking, CRM usage, Microsoft Office, troubleshooting
Preferred skills
Customer service experience, systematic problem solving, empathy, verbal/written communication
Responsibilities
Answer calls and respond to emails regarding employment issues, research required information using available resources, update existing employment information, process employment requests and make adjustments, route calls to appropriate resources, document and track calls with high accuracy
Seniority
Entry-level, individual contributor