Manager, Trade Operations
Core
Leads US Trade (PBR) and Contracts team for Life Sciences manufacturers, managing analysts, customer relationships, and contract/price accuracy.
Role type
Senior IC manager (trade operations)
Builds
Accurate, timely, high-quality contracts, pricing, and processing for Life Sciences manufacturers
Domain
Life Sciences / Pharmaceutical trade operations
Required skills
US pharmaceutical trade operations (PBR, DSA, GPO, managed care), people management (1:1s, performance reviews), contract pricing, membership validation, GPO structures, wholesaler chargebacks, rebate frameworks, customer-facing presentations, onshore/offshore delivery leadership, Microsoft Excel
Preferred skills
ICyte, Model N, SAP, AI-supported tools
Responsibilities
Manage and develop a team of analysts and specialists, serve as primary point of contact for strategic customers, lead recurring customer meetings and business reviews, own implementation and hypercare for new customers, oversee contract updates and pricing changes, manage escalations and disputes, partner with global delivery teams on SLAs and KPIs, lead root cause analysis and process improvements, collaborate on system enhancements and UAT, maintain documentation and SOPs
Seniority
Manager, hands-on leadership
