Conseiller clientèle à distance (H/F)
Core
Remote customer service agent handling inbound/outbound calls, scheduling technician appointments, and managing administrative data for a gas activity.
Role type
Customer service representative (remote)
Builds
Customer support interactions and technician scheduling
Domain
Utilities (Gas)
Deliverable
client delivery
Required skills
telephone communication, Microsoft Office (Excel, Outlook), data entry, scheduling, autonomy
Responsibilities
Answering inbound calls, making outbound calls, scheduling technician appointments, monitoring intervention compliance, tracking KPIs, administrative data management