Rider Experience Senior Specialist
Core
Design and manage the end-to-end rider experience, including onboarding, engagement, equipment management, and loyalty programs for a global delivery platform.
Role type
Senior Specialist, Rider Experience & Operations
Builds
Rider onboarding processes, regional equipment distribution, rider engagement campaigns, and 3PL loyalty programs
Domain
Logistics / Last-mile delivery / Gig economy
Deliverable
product features
Required skills
Onboarding management, cross-functional collaboration, data analysis (NPS, churn), inventory planning, demand forecasting, vendor evaluation, program design, stakeholder management
Preferred skills
Community engagement, creative campaign execution, process improvement
Technologies
NPS tracking tools, inventory management systems, digital campaign platforms
Responsibilities
Conduct rider onboarding sessions, manage regional equipment inventory and distribution, execute rider engagement events, design and track loyalty programs, generate insights for experience improvement
Seniority
Mid-level Specialist (2-4 years experience)
