Directeur adjoint Pôle Expérience Client F/H
Core
Lead the transformation of the customer experience for professional restaurateurs at METRO France Halles, focusing on omnichannel initiatives and commercial performance.
Role type
Senior Manager, Customer Experience & Commercial Performance
Builds
Omnichannel customer journeys and commercial action plans for professional clients
Domain
Food distribution / B2B catering
Required skills
Managerial experience, commercial leadership, omnichannel strategy, performance analysis, team building, project management, CRM usage
Preferred skills
Passion for gastronomy and local terroir, B2B or B2C environment experience, digital fluency
Responsibilities
Deploy innovative commercial action plans, analyze performance indicators to improve customer journey, manage a multidisciplinary team, ensure revenue targets are met
Seniority
Senior, hands-on IC