Afstudeeropdracht Service Administration & Service Desk
Core
Analyze and optimize processes, knowledge management, and customer support within Service Administration and Service Desk to improve efficiency and customer experience.
Role type
Final year student researcher (Business IT & Management)
Builds
Process improvement recommendations and future-state designs for service operations
Domain
Building technologies / Safety & Security / Service Operations
Deliverable
research
Required skills
process analysis, organizational analysis, information structuring, stakeholder engagement, independent research
Preferred skills
interest in digitalization and AI, ability to translate analysis into concrete improvement proposals
Responsibilities
Map current workflows, identify bottlenecks, research knowledge sharing mechanisms, interview customers, translate findings into a concrete improvement proposal
Seniority
Student (Final year)
