Team Manager - Mortgage Origination - Clark (WAH)
Core
Manage a team of mortgage professionals supporting U.S. mortgage operations to ensure compliance, productivity, and customer satisfaction.
Role type
Team Manager, Mortgage Origination Operations
Builds
Mortgage origination services for U.S. clients
Domain
Financial Services / Mortgage Origination
Required skills
People Leadership, Mortgage Origination Processes, Performance Management, Regulatory Compliance (FHA, VA, Fannie Mae, Freddie Mac, QM/Non-QM), Data Analysis, Stakeholder Engagement
Preferred skills
Six Sigma, Lean, Large Team Management, Process Improvement
Technologies
Encompass, Zendesk
Responsibilities
Lead and coach mortgage specialists to meet performance targets, drive business metrics (productivity, quality, service levels), manage employee engagement and attrition, ensure regulatory compliance, analyze operational data for improvements, build client partnerships, lead organizational initiatives.
Seniority
Mid-Senior, Hands-on Manager