Senior Consultant - Transition - Insurance - REF110367M
Core
Lead business transitions for large engagements in the BPM/BPO sector, managing program execution, client relationships, and go-live outcomes.
Role type
Senior Consultant - Transition Management
Builds
Transition solutions and operational improvements for business clusters
Domain
Business Process Outsourcing (BPM/BPO)
Required skills
Project management, customer relationship management, BPO operations knowledge, team leadership, transformation project management, financial alignment, solution design, stakeholder management, presentation skills, continuous improvement
Preferred skills
Project Management methodology certifications, Six Sigma knowledge/certification
Responsibilities
Lead transitions for business clusters or multiple large engagements, Train and mentor Program Leads and Project Managers, Manage and resolve project issues, Ensure compliance and continuous improvement, Drive financial alignment and customer experience metrics, Support business development by reviewing transition solutions and delivering client presentations
Seniority
Senior, hands-on IC
