Customer Service Agent (Onsite at Customer)
Core
Ensure smooth and timely shipment process flow, track shipments, and provide accurate client billing and dispute resolution for logistics customers.
Role type
Customer Service Agent (Logistics/Shipping)
Builds
Shipment tracking data, client invoices, and compliance documentation for logistics operations.
Domain
Logistics and Supply Chain
Required skills
Data entry, shipment tracking, billing and dispute resolution, compliance with regulations, MS Office proficiency, typing (30 wpm), 10-key touch, DG Certification, Export Compliance knowledge, Airline/Logistics knowledge
Preferred skills
Warehouse/distribution center experience, customer service experience, ability to work night shifts (6pm-3am), strong organizational skills
Technologies
Expeditors operational systems, MS Office, Lotus Notes
Responsibilities
Track and trace shipments, update shipment information in systems, review documents for compliance, invoice customers accurately, communicate with domestic customers and offices, complete cross-training to support team coverage
Seniority
Entry-level to Individual Contributor