Senior Research Director, Customer Success
Core
Strategic leader driving innovation and excellence in brand tracking research for the North America Brand Consulting team, serving clients with premium fact-based consultation.
Role type
Senior Research Director (Customer Success)
Builds
Brand tracking research solutions and client insights
Domain
Consumer intelligence / Brand tracking research
Deliverable
client delivery
Required skills
client relationship management, strategic leadership, change management, team mentorship, research design, data analysis, presentation skills, project management
Preferred skills
thought leadership, process improvement, business development support
Technologies
questionnaires, PPT decks, data analysis tools
Responsibilities
Build and maintain strong client relationships; balance client needs with company interests; identify client requirements and consult on projects; provide input on research design and proposals; mentor junior team members; present research findings to clients and stakeholders; support business development and growth opportunities.
Seniority
Senior, hands-on IC with leadership responsibilities
