Grant-Desktop Support
On-site
Core
Provide local and remote end-user IT support, troubleshoot hardware and network issues, and maintain computer systems across multiple office locations in New York City.
Role type
Desktop Support Technician
Builds
IT support services for Programs & expansion centers
Domain
IT Support / Helpdesk
Required skills
Windows 10/11 administration, network troubleshooting, hardware installation and maintenance, help desk software, Microsoft Office 365
Preferred skills
Technical documentation, training end users
Responsibilities
Resolve helpdesk tickets, troubleshoot and diagnose system/network problems, install and configure hardware/peripherals, provide user training, interact with shared services teams
Seniority
Mid-level, hands-on IC