Guerlain Spa Retail Concierge
Core
Greet and welcome guests to the spa, provide personalized service, handle check-ins/check-outs, manage reservations, and promote retail products to ensure a seamless guest experience.
Role type
Spa Retail Concierge
Builds
Spa guest experiences and retail product sales
Domain
Luxury hospitality / Spa services
Deliverable
product features
Required skills
Luxury guest service, spa retail sales, reservation management, payment processing, upselling, telephone etiquette, inventory replenishment, accident reporting, brand standards adherence
Preferred skills
Spa treatment knowledge, holistic lifestyle interest, computer literacy with reservation systems
Technologies
Spa reservation systems
Responsibilities
Greet and welcome guests, perform check-in and check-out, handle payment transactions, manage telephone reservations, provide guest escorts, maintain reception area cleanliness and retail displays, schedule reservations and upsell treatments, report accidents and injuries, complete opening and closing duties, ensure uniform and appearance standards.
Seniority
Entry-level to Mid-level, hands-on IC