Bilingual Royal Service Supervisor (Full-Time)
Core
Supervise a 24-hour Royal Service department and act as a key contact for high-tier loyalty members, ensuring seamless guest service delivery and resolving loyalty inquiries.
Role type
Senior IC Royal Service Supervisor (Hospitality)
Builds
24-hour guest service operations and loyalty program support
Domain
Luxury hospitality
Required skills
Team leadership, guest service, loyalty program administration, emergency communication, telephone etiquette, scheduling, billing, training/mentoring
Preferred skills
Opera Cloud, Alice, Silverware, Accor Live Limitless (ALL) experience, supervisory experience in luxury hospitality, Royal Service/Front Office background
Technologies
Opera Cloud, Alice, Silverware
Responsibilities
Supervise a team of 10-15 colleagues, process external and internal calls, act as a liaison for guests, manage voicemail and telephone systems, coordinate In-Room Dining, create bills, support loyalty program administration, and provide daily leadership and coaching.
Seniority
Senior, hands-on IC