Patient Relations Advisor
Core
Advocates for patients and care partners to ensure fair, respectful, and equitable treatment by resolving complaints, documenting concerns, and representing the patient voice to staff and leadership.
Role type
Senior Patient Relations Advisor
Builds
Improved patient experience, quality, and person-centered care through complaint resolution and system-wide partnerships
Domain
Healthcare / Patient Relations
Deliverable
client delivery
Required skills
Conflict resolution, Facilitation, Legislative knowledge, Health navigation, Documentation, Empathy, Critical thinking, Negotiation, Process improvement, Stakeholder management
Preferred skills
Masters degree, Experience with equity-deserving groups
Technologies
None stated
Responsibilities
Resolve complaints and ensure fair treatment for patients and care partners; Document all aspects of complaints; Partner with staff and programs to improve patient experience; Represent patient voice in leadership communications; Offer consultations on managing challenging situations; Provide health navigation for patients.
Seniority
Senior, hands-on IC