General Manager - Operations
Core
Lead a team of operational leaders to develop strategies that maximize profits while maintaining quality and improving the supply chain.
Role type
Senior General Manager - Operations
Builds
Operational delivery, cost management, and revenue growth for clients across multiple industries
Domain
Intelligent operations and transformation (AI-powered platforms)
Deliverable
production ML models
Required skills
Strategic planning, supply chain management, cost optimization, revenue growth, team leadership, stakeholder management, compliance governance, continuous improvement
Preferred skills
Experience in call center environment, coaching, performance management, innovation
Technologies
Agentic AI-powered platforms, analytics
Responsibilities
Deliver contractual and commercial performance, manage costs and profitability, achieve revenue and margin targets, manage high-performing teams, build internal and external relationships, ensure regulatory compliance, drive continuous improvement experiments
Seniority
Senior, hands-on IC
