Senior Service Designer
Core
Create end-to-end, evidence-based designs for inclusive and accessible services, often working with multidisciplinary teams on complex projects.
Role type
Senior Service Designer (Strategy & Team Leadership)
Builds
Inclusive, accessible, and planet-friendly services for government, NHS, charity, and private sector clients.
Domain
Public sector, Health, Pharma, and Social Services
Required skills
Service design, Systems thinking, User-centred journey mapping, Facilitation, Visual communication, Written communication, Prototyping, Stakeholder management, Managing complexity and ambiguity
Preferred skills
Experience in Health or Pharma sectors
Technologies
Service design tools, Prototyping tools, Workshop facilitation frameworks
Responsibilities
Lead and direct multidisciplinary teams and clients; Support and line manage team members including overseeing appraisals; Define and refine service design practice; Support new business by spotting opportunities and helping with proposals and pitches.
Seniority
Senior, hands-on IC with team leadership responsibilities
