Customer Service Medewerker Labo
Core
Central point of contact guiding customers through their full analysis order for dioxine and metal determination in food and environmental samples.
Role type
Customer Service Specialist (Laboratory)
Builds
Customer analysis orders for food and environmental testing
Domain
Environmental and food safety testing
Deliverable
client delivery
Required skills
customer communication, order registration and follow-up, technical and administrative query handling, invoice tracking, ISO 17025 knowledge (preferred), laboratory background (preferred)
Preferred skills
ISO 17025 knowledge, laboratory background
Technologies
None stated
Responsibilities
Handle customer inquiries via email and phone, process complex analysis requests, resolve unclear sample information, track invoicing
Seniority
Mid-level, individual contributor