Senior Operational Excellence Analyst
Core
Own one operational process end-to-end across 11 markets for dark stores, defining standards, diagnosing issues with data, and driving adoption through country teams.
Role type
Senior Operational Excellence Analyst (Quick Commerce)
Builds
Standardized operating procedures (SOPs), performance targets, and repeatable improvement pilots for dark store operations.
Domain
Quick commerce / Grocery retail / Dark store operations
Required skills
Process improvement (Lean/Six Sigma), Data analysis (SQL/Excel/BI), Root cause analysis, Change management, Cross-functional influence, Strategic planning
Preferred skills
Quick commerce experience, Warehouse management systems (WMS), Inventory management
Technologies
SQL, Excel, BI tools, WMS
Responsibilities
Define and own operating standards and SOPs for a specific process domain across multiple markets; Analyze store-level data to identify root causes of performance gaps; Design and pilot quantifiable process improvements; Deploy standards and improvements through country operations teams; Collaborate with product teams to define data and tooling needs for process monitoring.
Seniority
Senior, hands-on IC