Agent/Lead Agent - Air Export
Core
Support Department Head and Supervisor in managing air export operations, ensuring smooth shipment processes, data integrity, and customer satisfaction.
Role type
Senior IC air export operations agent
Builds
Air cargo shipment processes and customer service interactions
Domain
Logistics / Air Freight
Required skills
Air shipment handling process knowledge, data entry, workload allocation, customer relationship management, invoicing monitoring, team mentoring, policy compliance, productivity tool usage
Preferred skills
University/College degree, understanding of air shipment handling process, proactive attitude, strong organizational skills, computer skills (Excel, Word, PowerPoint), English fluency
Responsibilities
Ensure smooth and timely shipment process flow, ensure all customers' requirements are met per SOP, ensure accurate and timely data entry, monitor shipment reports, allocate workloads, build and maintain strong relationships with customers, assist in retention calls and customer reviews, monitor invoicing and company reports, communicate with team on policies, mentor agents, promote productivity tools, implement new system changes