Customer Support Specialist
Core
Customer support expert resolving complex issues for all customers across phone, chat, and email channels.
Role type
Senior Customer Support Specialist
Builds
Customer resolution and service delivery for Wise's international payment platform
Domain
Fintech / Cross-border payments
Deliverable
client delivery
Required skills
Multi-channel support, critical thinking, data security compliance, process improvement, escalation management, product knowledge
Preferred skills
Thai language fluency, English proficiency, shift flexibility, peer mentoring
Technologies
Contact center systems, emerging support technologies
Responsibilities
Resolve complex customer issues across phone, chat, and email; manage and diffuse escalating interactions; escalate to specialized teams (KYC, Complaints, PayOps); maintain data security procedures; identify process improvement opportunities.
Seniority
Mid-level, growth-oriented IC