Field Service Engineer
Core
Install, support, troubleshoot, repair, and maintain Intuitive surgical robots and associated equipment in assigned territories to fulfill service agreements and warranty obligations.
Role type
Field Service Engineer (Electro-mechanical systems)
Builds
Maintains operational readiness of robotic-assisted surgery systems in hospital environments
Domain
Healthcare / Robotic Surgery / Electro-mechanical systems
Deliverable
physical/clinical work
Required skills
Electro-mechanical systems troubleshooting, system installation, preventive maintenance, software updates, hardware delivery, inventory management, customer relationship management, travel logistics
Preferred skills
Operating Room protocol knowledge, surgeon and hospital staff relationship building, continuous improvement project participation
Technologies
Intuitive surgical robots, associated medical equipment, diagnostic tools
Responsibilities
Perform scheduled maintenance (inspections, PM, upgrades), diagnose and repair complex electro-mechanical systems, coordinate hardware delivery and installation, manage spare parts inventory and administrative reports, support sales teams and customer training events, provide feedback for process improvement
Seniority
Mid-level, hands-on IC
