Senior Analyst (Sales Support)

Pune, MH, inFull-time2026-11-02 → 2026-11-10

Core

Provide frontline operational support for Microsoft Dynamics 365 CRM used by global Marketing, Sales, Order Management, and Finance teams.

Role type

Senior CRM Support Analyst

Builds

Global knowledge articles, FAQs, and how-to documentation

Domain

Consumer Intelligence / Retail Analytics

Deliverable

dashboards & analysis

Required skills

Microsoft Dynamics 365 Sales, SQL, ticketing systems, data management, CRM administration

Preferred skills

Dataverse concepts, CRM security models, Power Platform components, global sales processes

Responsibilities

Resolve user access and automation flow issues, document issues for follow-the-sun support, support data quality processes, maintain global knowledge base

Seniority

Mid-level, hands-on IC

About NielsenIQ

NielsenIQ is a global measurement and data analytics company that provides the most complete and trusted view available of consumers and markets worldwide. We provide consumer packaged goods manufacturers/fast-moving consumer goods and retailers with accurate, actionable information and insights and a complete picture of the complex and changing marketplace that companies need to innovate and grow. Our approach marries proprietary NielsenIQ data with other data sources to help retailers around the world understand what’s happening now, what’s happening next, and how to best act on this knowled