Captain Waiter/Waitress
Core
Lead floor operations and service delivery for guests in a 4-5 star hotel environment, ensuring high standards of hospitality and team performance.
Role type
Senior F&B service leader (Captain)
Builds
Guest dining experiences and operational efficiency for hotel outlets
Domain
Hospitality / Hotel Food & Beverage
Deliverable
product features
Required skills
Team leadership, floor operations management, guest relations, inventory management, cross-departmental liaison, financial controls
Preferred skills
Vocational hospitality education, experience in 4-5 star hotels
Responsibilities
Promote guest satisfaction through prompt service, manage floor operations, assign tasks and monitor team performance, maintain outlet cleanliness, handle guest complaints, oversee inventory, liaise with Kitchen and Beverage departments, ensure cashiering compliance
Seniority
Mid-level, hands-on IC