Guest Services Supervisor (Full Time)
Core
Leading and overseeing daily operations of Bell Services and Guest Services team to ensure warm, personalized, and seamless luxury arrival and departure experiences for guests.
Role type
Guest Services Supervisor (Luxury Hospitality)
Builds
Luxury guest arrival and departure experiences, operational excellence, and team performance
Domain
Luxury Hospitality / Hotel Operations
Deliverable
product features
Required skills
Leadership, team development, operational management, guest relations, service recovery, staff scheduling, budget management, compliance monitoring, quality assurance, cross-functional collaboration
Preferred skills
Passion for luxury hospitality, strong communication, problem-solving, cultural awareness
Technologies
None stated
Responsibilities
Lead, supervise, coach, and develop Guest Services colleagues; Serve as a role model for luxury hospitality standards; Oversee daily Bell Services operations including luggage handling and transportation coordination; Monitor staffing levels and workflow; Ensure compliance with company policies and safety standards; Assist with labor management, scheduling, and payroll administration; Conduct performance evaluations and administer corrective action; Maintain departmental records, schedules, and operational documentation.
Seniority
Mid-level, hands-on IC