IT Support Technician (Temporary)
Core
Provide temporary IT support for HSMC and client computer systems, PCs, and TELCO systems by troubleshooting hardware, software, and cellular issues.
Role type
IT Support Technician
Builds
Enterprise-level software and hardware packages
Domain
Healthcare / Education IT
Required skills
hardware troubleshooting, software troubleshooting, cellular issue resolution, user onboarding/offboarding, antivirus management, PC setup and installation, vendor coordination, IT procedure documentation
Responsibilities
Respond to inquiries and requests for assistance with HSMC and client computer systems, PC's and TELCO systems; Identify problems, troubleshoot, and provide advice to assist users; Configure and support Enterprise level software / hardware packages; Onboard and offboard users in Microsoft's cloud services; Monitor Desktop computer anti-virus status; Answer staff questions in person and via phone; Travel to remote sites when needed; Work with third party vendors when needed