Lead Creative Services Project Manager
Core
Leads a project management team to deliver client services, manage resources, and ensure client satisfaction and retention.
Role type
Senior IC project manager (client services)
Builds
Client service delivery and project execution
Domain
Marketing, packaging, print, and business services
Required skills
project management, resource planning, performance management, client relationship management, risk management, process improvement, conflict resolution, strategic planning, team development, analytical thinking
Responsibilities
Set team goals and manage performance to meet delivery and quality targets; oversee day-to-day client services and project operations; assign projects based on team capacity and priorities; lead internal team meetings to review priorities and address risks; resolve complex client and project issues; monitor client health and service-level agreements; build and maintain strong client relationships; partner with account and commercial teams to align execution with business objectives; develop talent through coaching and training; ensure consistent application of project management processes and standards.
Seniority
Senior, hands-on IC