Medewerker Klantondersteuning (m/v/x)
Core
Customer support and administrative processing for financial services, handling client inquiries and data mutations.
Role type
Customer support specialist (financial services)
Builds
Accurate and timely processing of client dossiers and data mutations
Domain
Financial services / Mortgage lending
Deliverable
client delivery
Required skills
Data entry, client communication, administrative processing, accuracy, time management
Preferred skills
Mortgage knowledge, debt collection (royeren) experience, financial services domain knowledge
Technologies
Internal financial systems
Responsibilities
Process data mutations and verify information in systems, Answer client questions and explain products and processes, Combine administrative tasks with phone-based customer contact, Ensure correct and timely handling of client files and requests
Seniority
Mid-level, hands-on IC