Chargé·e de projets, expérience client
Core
Coordinate customer experience at the Vidéotron Centre, manage resources and budgets, and lead customer service teams to ensure memorable service.
Role type
Senior Customer Experience Project Manager
Builds
Customer service operations and event management at the Vidéotron Centre
Domain
Telecommunications retail and event operations
Required skills
Team leadership, resource planning, budget management, data analysis, stakeholder management, complaint resolution, procedure development, equipment management
Preferred skills
Event management experience, knowledge of ABI or Smartsheet
Technologies
Microsoft Office, ABI, Smartsheet
Responsibilities
Coordinate customer experience, recruit and train customer service teams, supervise front-line reception, manage equipment and tools, track complaints and feedback, develop customer experience standards
Seniority
Mid-Senior, hands-on IC