Desktop Support Service Representative
Core
Provide primary response for user requests, perform setup and deployment of end-user hardware and software, and troubleshoot PC hardware, software, and peripheral issues.
Role type
Desktop Support Service Representative
Builds
End-user hardware and software setups, device enrollments, and resolved support tickets
Domain
IT Support / Hardware & Software
Required skills
Hardware troubleshooting, Software troubleshooting, Active Directory management, Mobile device management, MacOS support, On-site support, Help Desk procedures
Preferred skills
Technical certification, Associate degree, Customer service skills
Technologies
Microsoft Active Directory, MacOS, Mobile device management systems
Responsibilities
Respond to user requests, Monitor support issue status, Perform hardware/software setup, Investigate and research solutions, Provide on-site support, Troubleshoot PC and peripheral issues, Manage user permissions in Active Directory, Manage mobile device enrollment, Participate in on-call rotation