SAP Project Manager AMS - Mumbai
Core
Lead end-to-end planning, execution, and governance of large SAP Application Management Services (AMS) engagements, ensuring SLA/KPI adherence and customer satisfaction.
Role type
Senior SAP AMS Project Manager
Builds
SAP AMS services, enhancements, and steady-state support environments
Domain
Enterprise Software / SAP / IT Service Management
Required skills
SAP AMS project management, stakeholder management, financial management, resource planning, risk management, ITIL/ITSM, SLA/KPI management, change control, incident/problem/change/release management, cross-functional team coordination
Preferred skills
PMP, PRINCE2, ITIL, SAP certification, ServiceNow, commercial acumen, automation, continuous improvement
Technologies
SAP, ServiceNow
Responsibilities
Lead end-to-end planning, execution, and governance of SAP AMS projects; Own customer-facing governance and act as key interface between customer leadership and delivery teams; Ensure SLA/KPI adherence and manage incidents, problems, changes, and releases; Coordinate cross-functional SAP teams and third parties; Maintain structured RAID, action, decision, and RACI governance; Manage project financials including revenue, cost, utilization, and forecasting; Drive resource and capacity planning; Drive continuous improvement through automation and standardization; Ensure compliance with ITIL/ITSM, security, and audit requirements; Mentor PMO and project management resources.
Seniority
Senior, hands-on IC
