Customer Service Intern
Core
Support the Customer Service team in monitoring customer satisfaction, tracking deliveries, resolving operational issues, and assisting with order-to-cash and reverse logistics processes.
Role type
Intern, operations & customer service
Builds
Customer service operations, order fulfillment, and logistics visibility
Domain
Logistics & Supply Chain
Deliverable
dashboards & analysis
Required skills
Analytical capability, Excel, Data management, Process automation support, KPI monitoring, Root cause analysis
Preferred skills
Data visualization tools, CRM tools, EDI, Continuous improvement methodologies
Responsibilities
Monitor customer satisfaction and KPIs, Track deliveries from logistics providers, Support resolution of operational issues, Assist with creation and maintenance of customer data, Support return management and claims handling, Assist with daily invoicing and month-end activities, Support process automation and digitalization projects, Collaborate with internal and external stakeholders to deliver improvements
Seniority
Intern