Customer Service Representative
Core
First point of contact for customer communications (email/phone) for Eurofins, ensuring timely responses or seamless transfer to appropriate business areas.
Role type
Customer Service Representative
Builds
Customer satisfaction and support for Eurofins clients
Domain
Life sciences / Analytical testing services
Deliverable
client delivery
Required skills
Customer service principles, managing customer enquiries, resolving issues, Microsoft Office (Outlook, Word, Excel), verbal and written communication, prioritizing workload, attention to detail
Preferred skills
Proven track record in customer service, experience working to deadlines, ability to build positive customer relationships, organizational skills, ability to work independently and as part of a team
Responsibilities
Act as first point of contact for email or telephone communication, ensure customer enquiries are responded to at first point of contact, transfer customers to appropriate persons when needed, update customer information in database, handle customer complaints, support sales team in identifying customer needs
Seniority
Individual Contributor, entry to mid-level