Chargé de projets AMOA Solutions CRM F/H - Stage 6 mois
Core
Support the CRM Project Manager in implementing omnichannel CRM, loyalty, and marketing automation tools to improve customer experience for METRO France's business clients.
Role type
Junior Business Analyst / Project Assistant (CRM)
Builds
Omnichannel CRM systems, loyalty programs, marketing automation workflows
Domain
Retail / Grocery / B2B Distribution
Deliverable
product features
Required skills
Business needs analysis, stakeholder workshops, customer journey mapping, KPI definition, roadmap planning, change management, Microsoft 365 (Excel, PowerPoint), Agile concepts
Preferred skills
Knowledge of the food & grocery sector, professional English, analytical synthesis, autonomy
Technologies
Microsoft 365, CRM tools, Marketing automation platforms
Responsibilities
Conduct workshops to define business needs and customer journeys, define project roadmaps and prioritize features, monitor project costs, quality, and deadlines, support change management initiatives
Seniority
Intern (6 months)