Problem Solving Specialist - Housing
Core
Provide short-term housing intervention and support for homeless families to maintain or find safe housing.
Role type
Case management specialist (homeless services)
Builds
Housing stabilization plans and family reunification pathways
Domain
Social services / Homelessness
Deliverable
client delivery
Required skills
active listening, motivational interviewing, mediation, conflict resolution, case management principles, housing search assistance, resource coordination
Preferred skills
experience in homeless services, familiarity with mental illness and substance abuse issues, bilingual Spanish/English
Technologies
telephone, keyboard
Responsibilities
Act as first point of contact for referred families; conduct individualized conversations to uncover family strengths; connect families to mainstream resources and onsite support services; serve as advocate/liaison with community organizations; utilize coaching and conflict resolution techniques.
Seniority
Entry-level to Mid-level, hands-on IC