Basin Glacial Waters - Concierge
Core
Guide guests on their wellness journey, manage facility bookings, and provide guidance on specialty experiences at a luxury wellness facility.
Role type
Guest services concierge
Builds
Wellness facility experiences and spa treatment bookings
Domain
Hospitality / Wellness
Deliverable
product features
Required skills
Reservation management, guest inquiry handling, treatment selection guidance, retail sales, report generation, office record maintenance, shift flexibility, physical stamina
Preferred skills
Previous reservations or sales experience, Opera PMS experience, Central Reservations System (CRS) experience, Book4Time booking system experience
Technologies
Opera Property Manager System, Central Reservations System, Book4Time, Microsoft Word, Microsoft Excel
Responsibilities
Handle reservations, respond to guest inquiries via phone and email, meet booking quotas, promote hotel services and spa amenities, generate and audit daily reports, assist with facility attendants and lounge servers during peak times
Seniority
Entry-level to Junior
