GESTIONNAIRE SERVICE CLIENT VENTE DIRECTE(RQTH) H/F
Core
Coordinate between clients, sales, logistics, and technical services to ensure on-time delivery and customer satisfaction in the construction industry.
Role type
Senior Customer Service Manager (Direct Sales)
Builds
End-to-end order management and delivery coordination for construction projects
Domain
Construction / Building Materials
Required skills
Order management, logistics flow knowledge, SAP SD, Excel (Pivot Tables, VLOOKUP), complex case prioritization
Preferred skills
Construction site delivery experience, process optimization
Responsibilities
Validate orders and ensure their accuracy, track delivery schedules and product availability, manage complex order portfolios including modifications and credit blocks, monitor performance indicators, participate in sales administration process improvements