Patient Access Specialist
Core
Front-desk specialist responsible for patient registration, scheduling, insurance verification, and financial account setup to ensure smooth patient access to healthcare services.
Role type
Patient Access Specialist (Registration & Scheduling)
Builds
Patient appointment schedules and verified insurance/financial accounts for Northwestern Medicine departments
Domain
Healthcare / Patient Access
Required skills
Patient registration, appointment scheduling, insurance eligibility verification, financial account management, HIPAA compliance, data entry, multi-tasking, problem solving
Preferred skills
Healthcare finance experience, healthcare insurance experience, additional language skills
Technologies
Epic, NDAS, ASF, online order retrieval systems
Responsibilities
Collect and verify patient demographic information, schedule appointments, verify insurance eligibility and benefits, inform patients of financial account issues, complete out-of-pocket estimations, perform medical necessity checks, maintain patient confidentiality, provide training to new staff, participate in quality assurance reviews
Seniority
Mid-level, hands-on IC