Experience Lead, Chestnut Hill
Core
Maintain immaculate fitness floor standards, ensure safety, and deliver white-glove hospitality to members while driving ancillary revenue.
Role type
Senior Club Floor Operator / Experience Lead
Builds
Premium fitness environment and member retention
Domain
Luxury fitness and wellness
Deliverable
physical/clinical work
Required skills
Equipment maintenance, safety compliance, member engagement, upselling services, emergency response, multitasking
Preferred skills
Hospitality experience, fitness knowledge, relationship building
Technologies
Club management systems, booking platforms
Responsibilities
Maintain fitness floor cleanliness and organization, conduct equipment checks and safety inspections, monitor floor usage and member needs, facilitate group fitness transitions, respond to medical emergencies, promote and book ancillary services (Spa, Pilates, Equifit), address member conduct issues
Seniority
Mid-level, hands-on IC
